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I had a vodacom account that was handed over I then settled the account in June 2021 and was told that it would take 40 days for it to be removed from my credit bureau after 40days I called in and found it wad still on my name of which I then called vodacom legal department and they advise they will be sending a urgent request for it to be removed and I have to wait another 14 days I left it till yesterday the 9th of September 2021 when I wanted to apply for a bond and was told that I'm still in arrears with vodacom when calling the credit bureau they said vodacom is still outstanding and there is still a listing on my name I then called vodacom this morning the 10th of September 2021 and was told by the agent that no request was sent for them to remove the listing and I have to wait another 14days

I find this very inconvenient as I allowed them over 3 months to remove the listing and still nothing had been done now I have to suffer for their negligence and must run around trying to sort out something that should've been sorted out in July already I also requested that a team leader calls me before 1 today and still haven't receive no call I am going to be taking this matter up with the ombudsman and would like for vodacom to send me my recordings of the calls I had in July with the legal department stating that in 14days after that call my listing would be removed this is the worst service I've ever gotten from any provider they could be fined and cancled as a leading network provider in SA