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PRECIOUS M
1 reviews | Active since Feb 2020
30 Dec 2020, 09:11
FLAGGED NUMBER PROBLEM
My mother has been using her Vodacom number since 2004, without any problem. On the 13th of DECEMBER 2020 we bought her a new device which require a small SIM Card. So we tried to cut the OLD SIM, unfortunately it could not work with the new phone. WE had to a SIM SWAP telephonically , they told us that her number has been flagged as a result she is supposed to go to the Vodacom shop and do the sim swap. The Vodacom shop is 150km away from where we are staying and my mother is a pensioner, she is supposed to risk her life travelling with taxes up and down just for the SIM SWAP, during this STAY AT HOME COVID-19 PANDEMIC PERIOD. I HAVE TRIED SENDING THE COPY OF ID TO CUSTOMER CARE BUT THERE IS NO RESPONSE. Cant they do like a video call to verify that it's her if need be, instead of stressing such an elder. She is not using her number as from the 13th because of this problem.
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Vodacom's replyOfficial
30 Dec 2020, 10:41 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply30 Dec 2020, 10:41
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
30 Dec 2020, 12:02 Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic conversation, your mother failed authentication therefore we are unable to access her cellphone number. As discussed, you mother will have to visit the Vodacom shop with ID document for further assistance.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic conversation, your mother failed authentication therefore we are unable to access her cellphone number. As discussed, you mother will have to visit the Vodacom shop with ID document for further assistance.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply30 Dec 2020, 12:02
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic conversation, your mother failed authentication therefore we are unable to access her cellphone number. As discussed, you mother will have to visit the Vodacom shop with ID document for further assistance.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic conversation, your mother failed authentication therefore we are unable to access her cellphone number. As discussed, you mother will have to visit the Vodacom shop with ID document for further assistance.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,