mC
michael C
1 reviews | Active since Jan 2017
13 Dec 2018, 10:41
'F**k you, you f***in whitey...we don't need your business.'
Spent half an hour on the phone with Sipho yesterday who said a bar had been placed on my line and he didn't know why? He said he would sort out the problem by close of business and give me a call. Obviously he didn't. I called again today and spoke to Wardia Salie. Who blamed me for the fault! The rudeness of staff at Vodacom exhausts me. As the title of the review I chose a quote from one of the (many) abusive comments hurled at me by one of staff:
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Replies (2)
Vodacom's replyOfficial
13 Dec 2018, 11:22Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply13 Dec 2018, 11:22
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
mC
michael C's updateReviewer Update
17 Dec 2018, 11:05Finally! Almost a week after you created a problem for me you managed to sort it out. It seems that Patrick Dlamini (supervisor) was the only staff member out of dozens to actually sort out my complaint. Worst service I have ever received! Still haven't received an apology or any kind of compensation for the hours of stress vodacom caused me or the thousands of rands of business I lost because of their error. I have had poor service from Vodacom before (every time I call them!). But this was so poor I cannot possibly renew my contract with them next year. Apparently this error happened as a result of a massive hack of the Vodacom customer database....apparently thousands of customers details have been hacked and details are being used to access customer bank accounts...! But has Vodacom mentioned this to their customers? No...I didn't think so....
mC
michael C's update17 Dec 2018, 11:05
Reviewer Update
Finally! Almost a week after you created a problem for me you managed to sort it out. It seems that Patrick Dlamini (supervisor) was the only staff member out of dozens to actually sort out my complaint. Worst service I have ever received! Still haven't received an apology or any kind of compensation for the hours of stress vodacom caused me or the thousands of rands of business I lost because of their error. I have had poor service from Vodacom before (every time I call them!). But this was so poor I cannot possibly renew my contract with them next year. Apparently this error happened as a result of a massive hack of the Vodacom customer database....apparently thousands of customers details have been hacked and details are being used to access customer bank accounts...! But has Vodacom mentioned this to their customers? No...I didn't think so....