F$%K VODACOM, they are ********* *******.
If i could give a lower rating i WOULD,
For over 3 years now, as my HelloPeter complaints can even prove, i have had VODACOM taking my money, with no proof other than a "CONTENT SERVICES" charge on my account. I have continually asked for proof of these services, and yet for 3 god damn years, i still have no proof.
To make things worse, VODACOM not only hard blocked my number, but deleted my ACCOUNT, which has nothing to do with my number, since it is an online account, BUT, did allow me to see my invoices and statements that kept changing, which i am not worried about SINCE I MADE SURE TO SEND ALL THESE TO MYSELF EVERY 2 WEEKS, or AS THEY *******LY CHANGED.
The reason i stayed with VODACOM, is because the number was over 20 years old and i still have the original NUMBER FOR LIFE, SIM card holder, pin and puk. Since it was sold as a NUMBER FOR LIFE, legally it was my number, FOR LIFE, but it has been deleted from VODACOMs system other than the LEGAL department.
When i ask the legal department for proof, i am ignored, when i have had answers, AFTER SENDING MY GOOGLE PLAY STATEMENT TO VODACOM, which most months are R0.00, i am still told the R1000.00 a month is GOOGLE PLAY,
Now i am threatened by VODACOM, without them even calling or emailing me to... even speak about the issue, and they have ruined my credit rating, as well as destroyed my business and my life.
I have over 100 recorded hours for 2017, attempting to resolve this issue, i have more hours if looking at call logs, if my phone could not record the calls, it is nearly 200 wasted hours of my time for 2017 alone, i want that money back.
I want my loss of income back, i want my life back.
Add to that, VODACOM was just found GUILTY as to not cancelling WASPS that were in their favor, which when i had cancelled a WASP, i have proof of VODACOM saying they cancelled it, and amazingly it REACTIVATED that month, they never cancelled it. Also the R1000 a day "VODACOM APPS AND GAMES" WASP??? VODACOM WASP... So not a WASP a ****.
Dear Customer
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards
Vodacom Consumer Website Team
Dear Customer
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards
Vodacom Consumer Website Team
