AA
Abigail A

1 reviews | Active since Jul 2024

30 Jul 2024, 21:30

F**K VODACOM

I opened a phone contract with vodacome in-store. It was for 2 phones. 1 phone is supposed to come with R70 airtime per month and the other with airtime and date. Every month they debit my account without fail but never did I receive any airtime or data. The phones came with 2 sim cards but only 1 was activated. I called customer service who told me to go to the store. I went to the store and they told me to call customer service. I am so F****** UPSET with this company. I will NEVER EVER purchase anything from vodacom again. I sent countless emails with no response and called countless times. B******T company.

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Replies (2)
Vodacom
Vodacom's reply01 Aug 2024, 14:41
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply05 Aug 2024, 10:51
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have responded via email. Regards Consumer Website Team

Best regards,