MB
Marise B
1 reviews | Active since Jan 2017
13 Nov 2023, 11:33
Fixing sim error - no service
My sim recently went from contract to prepaid. Now my sim cannot receive messages. After my first enquiry vodacom told me to phone 082135. When I phone the line you can only speak with a very stupid voice prompt. There is no way to speak to a human. The most stupid part is that you have to say the option you choose out loud like a *****. This is the most stupid thing in the whole world. And still I cannot receive messages. And Vodacom is of no assistance.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
13 Nov 2023, 12:04Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply13 Nov 2023, 12:04
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
15 Nov 2023, 16:19Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have rep**** to you via email. Regards, Consumer Website Team
Best regards,
Vodacom's reply15 Nov 2023, 16:19
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have rep**** to you via email. Regards, Consumer Website Team
Best regards,
MB
Marise B's updateReviewer Update
20 Nov 2023, 10:47Vodacom still could not get this sim card to work. My elderly mother needs this sim card to use it for a new data contract but Vodacom just cannot care to resolve this. They undoubtedly have a robot working on it. They sure like employing robots to do the job a human should be doing.
MB
Marise B's update20 Nov 2023, 10:47
Reviewer Update
Vodacom still could not get this sim card to work. My elderly mother needs this sim card to use it for a new data contract but Vodacom just cannot care to resolve this. They undoubtedly have a robot working on it. They sure like employing robots to do the job a human should be doing.
MB
Marise B's updateReviewer Update
21 Nov 2023, 10:02Vodacom just ignores how the sim card they issued to me cannot receive sms's. They have yet to resolve the issue with the sim card after more than a week. They don't even make any effort to address the situation.
MB
Marise B's update21 Nov 2023, 10:02
Reviewer Update
Vodacom just ignores how the sim card they issued to me cannot receive sms's. They have yet to resolve the issue with the sim card after more than a week. They don't even make any effort to address the situation.