Fixing I-phone for nearly 8 weeks

<p>I Updated my Contract with vodacom online and took one of there CPO phone , at the same time i changed my package to a higher priced package to suite my needs .</p> <p>The Device a i5s CPO unit was delivered at the end of June / Beggining of July this year ,</p> <p>I updated the ISO to 8. something then at the end of August to 9. something ,</p> <p>From then until End of spetember my Phone started acting up with regards to making or recieveing Voice calls , The device would also hang when i tried to use the touch screen to make or cut the call for voice , however , i was able to use it on data calls using the apps installed , this too started to become a problem the week i decided to take the phone in arouind end of September Repair Number ( ********** )</p> <p>Once deliveered i got an SMS saying the device had been booked in . ( Capetown - Bayside Mall)</p> <p>I was asked to fill in a form with regards to pass words and To remove find my iphone in store which i asked for assistance with and once the lady was happy i left the Store </p> <p>I asked to have my data backed up as i was happy to pay the Fee required for the backup </p> <p>On the 20/10 i got an SMS saying the phone had been returned as the find my iphone had not been deactivated . I was not sure how to do it online but the person was kind enough to explain how to do it which i duely did and SMSed back , they said it was fine </p> <p>I recieved and SMS to say to come collect my unit , 24/10</p> <p>On going into the store i was advised my phone was not repaired as i didnot aprrove a Quote , I asked why i didnot reive a call or SMS about this ,and i advised the stores person it was only 2 months old why would i require to authorise a unit under guarantee </p> <p>As htye couldnt explain this i paid a R57 fee justg to get the phone so i could have it delieverd to another store where the staff where more helpful</p> <p>I booked it in on repair ********** 2 on 27/10 the same day at Tygervalley vodacom as when i took it from the Bayside mall . They appologised and advised it would be corrected .</p> <p>Irecieved a SMS to collect my unit on the 23/11 , which i did on the 26/11</p> <p>The report said No Fault found , I put my sim card into the phone to check it only to find the same problem and i showed the instore technician , who rebooked the phone in on ********** 5</p> <p> </p> <p>I called the Technical repair center today the 30/11 , and they advised the phone was sent back as the find my iphone was activated ??? how if i had to delet it in October was it activated and why was i not called and advised or why am i having such difficulty with the poor customer techical know how , the vodacom shops have special reps for other brands which help their clients .</p> <p> </p> <p>I am not happy to have been sitting withjout the unit for nearly 8 weeks getting merssed around , Vodacoms Service is poor , the instore service is poor and the technical know how of staff is poor </p> <p> </p>