AV
Aamir V
1 reviews | Active since Dec 2015
24 Jul 2024, 15:48
Fixed line contract premium increased 5 months after inception
I took out a home internet contract in November 2023 for R499… fast forward to March 2024 my premium was increased to R540.
I want an explanation for this increase only 5 months into my contract??? I previously asked for the T’s&C’s where this increase is justified but did not get any response.
Kinly refund me the excess monies due to me or cancel my subscription as you are in breach of contract.
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Replies (2)
Vodacom's replyOfficial
25 Jul 2024, 07:57 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply25 Jul 2024, 07:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
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Aamir V's updateReviewer Update
07 Aug 2024, 11:57I have not received any communication???? no call or no email??? How can you lie point plank on a public forum
AV
Aamir V's update07 Aug 2024, 11:57
Reviewer Update
I have not received any communication???? no call or no email??? How can you lie point plank on a public forum