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Aileen D

1 reviews | Active since Jun 2014

11 Sept 2017, 10:19

Fixed Contract Amounts Fluctuate

Good Morning, I would like to find out how a signed contract with fixed amounts can fluctuate and be different every month. Not one month goes by and the amount on my contract for all 4 numbers are ever the same. I thought signed a contract with a fixed amount with the deal that was taken out the amount should stay the same, considering i did sign a 24 month contract. This has been going on for sometime now and i just cant handle this anymore. Just as a person thinks all is good with Vodacom something else comes up. Please have a look into this as i will not be paying amounts that i should not have to be.

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Replies (2)
Vodacom
Vodacom's reply11 Sept 2017, 10:25
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply15 Sept 2017, 10:19
Official

Dear Aileen,

Please note feedback has been emailed.

Regards,

Cassandra

Best regards,