RC
Romy C
1 reviews | Active since Feb 2019
15 Feb 2019, 19:01
FIX YOUR MESS
I am beyond ****ED... Vodacom please explain to me how is that I am being charged for a AIRTIME advance if I don't even know how it works. Secondly when I took up this dumb contract I agreed to one amount and was advised that it will not change for the fixed 24 months. To my surprise I now have to pay extra for something I did not agree to what ******* is this.. FIX IT I am Not going to pay for something I did not agree to go and find your so called recordings and fix it.
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Replies (2)
Vodacom's replyOfficial
15 Feb 2019, 19:47 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Feb 2019, 19:47
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
19 Feb 2019, 14:00Dear Customer
We tried calling you but no answer. The Instant Top Up Service, ("the Service") is a Value Added Service available to new and existing Vodacom Top Up customers including uChoose customers. The service is not available to On-Billers.
See below link for more information:
https://www.vodacom.co.za/vodacom/terms/airtime-advance-terms-and-conditions
https://www.vodacom.co.za/vodacom/terms/instant-top-up-terms-and-conditions
Regards,
Vodacom Consumer Website Team
We tried calling you but no answer. The Instant Top Up Service, ("the Service") is a Value Added Service available to new and existing Vodacom Top Up customers including uChoose customers. The service is not available to On-Billers.
See below link for more information:
https://www.vodacom.co.za/vodacom/terms/airtime-advance-terms-and-conditions
https://www.vodacom.co.za/vodacom/terms/instant-top-up-terms-and-conditions
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply19 Feb 2019, 14:00
Official
Dear Customer
We tried calling you but no answer. The Instant Top Up Service, ("the Service") is a Value Added Service available to new and existing Vodacom Top Up customers including uChoose customers. The service is not available to On-Billers.
See below link for more information:
https://www.vodacom.co.za/vodacom/terms/airtime-advance-terms-and-conditions
https://www.vodacom.co.za/vodacom/terms/instant-top-up-terms-and-conditions
Regards,
Vodacom Consumer Website Team
We tried calling you but no answer. The Instant Top Up Service, ("the Service") is a Value Added Service available to new and existing Vodacom Top Up customers including uChoose customers. The service is not available to On-Billers.
See below link for more information:
https://www.vodacom.co.za/vodacom/terms/airtime-advance-terms-and-conditions
https://www.vodacom.co.za/vodacom/terms/instant-top-up-terms-and-conditions
Regards,
Vodacom Consumer Website Team
Best regards,