SJ
Sumeer J
1 reviews | Active since Oct 2018
02 Feb 2025, 11:43
Fix your fiber line!!!
SR***
My fiber connection has been down for three days now. I've been following up with the call center, and at first, I was told there was a 24 to 72-hour turnaround time. However, on my last call, I was informed that there’s no estimated time for resolution. I understand that there’s an area-wide outage, but the least Vodacom could do is keep me and my neighbors, who are also affected, updated. I pay a significant amount for this service, expecting that in the event of an issue, Vodacom would act quickly and efficiently to restore it. If the issue is not resolved or I’m not given an ETA by tomorrow, I will be switching to another service provider—along with my entire neighborhood.
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Vodacom's replyOfficial
02 Feb 2025, 16:13 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply02 Feb 2025, 16:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
SJ
Sumeer J's updateReviewer Update
06 Feb 2025, 18:29 Dear Vodacom,I am beyond disappointment—I am in absolute dismay at the sheer level of incompetence and inefficiency your company has demonstrated.Today marks seven days without an internet connection. Seven days of calling customer care every single day, only to be met with the same scripted, meaningless responses. Today, I was promised a technician at 10:00 AM, then at 2:00 PM, and now, as I write this at 6:00 PM, guess what? No one has shown up!For amu*****t at this point, I called your service center again, only to be informed that the so-called "area outage" has been resolved and that my query has now been escalated—a process I was assured had already happened five days ago!I fully understand that unforeseen circumstances may prevent a technician from arriving as scheduled. However, the absolute lack of common courtesy to even inform me of delays is beyond unprofessional.As someone who works in the service industry, I find your "service" nothing short of appalling and disgraceful.At this stage, please do not insult me by marking this as an "urgent matter." I have already made alternative arrangements for internet access. And rest assured, when the contract expires, you will never hear from me again.
SJ
Sumeer J's update06 Feb 2025, 18:29
Reviewer Update
Dear Vodacom,I am beyond disappointment—I am in absolute dismay at the sheer level of incompetence and inefficiency your company has demonstrated.Today marks seven days without an internet connection. Seven days of calling customer care every single day, only to be met with the same scripted, meaningless responses. Today, I was promised a technician at 10:00 AM, then at 2:00 PM, and now, as I write this at 6:00 PM, guess what? No one has shown up!For amu*****t at this point, I called your service center again, only to be informed that the so-called "area outage" has been resolved and that my query has now been escalated—a process I was assured had already happened five days ago!I fully understand that unforeseen circumstances may prevent a technician from arriving as scheduled. However, the absolute lack of common courtesy to even inform me of delays is beyond unprofessional.As someone who works in the service industry, I find your "service" nothing short of appalling and disgraceful.At this stage, please do not insult me by marking this as an "urgent matter." I have already made alternative arrangements for internet access. And rest assured, when the contract expires, you will never hear from me again.