CE
Chane E
1 reviews | Active since Jan 2021
17 Sept 2022, 15:51
Fix your ****
USELESS!!!!! MY CONTRACT IS CANCELLED I EVEN PAID THE CANCELLATION FEE I AM PREPAID!!!!! YET YOU KEEP SENDING ME BILLS!!!!? STOP IT!!!! IVE TRIED TO CALL BUT CANT ASSIST COS IM PREPAID, TRIED TO EMAIL BUT THEY SEND ME TO TOBI!!!!! FIX YOUR ****!!!
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
17 Sept 2022, 16:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply17 Sept 2022, 16:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
19 Sept 2022, 09:29Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your query was escalated to our retentions team for further assistance. Based on the feedback provided, our team assisted and processed the necessary credits on your account.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your query was escalated to our retentions team for further assistance. Based on the feedback provided, our team assisted and processed the necessary credits on your account.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply19 Sept 2022, 09:29
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your query was escalated to our retentions team for further assistance. Based on the feedback provided, our team assisted and processed the necessary credits on your account.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your query was escalated to our retentions team for further assistance. Based on the feedback provided, our team assisted and processed the necessary credits on your account.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
CE
Chane E's updateReviewer Update
21 Sept 2022, 12:29So I will no longer recieve invoices and SMSes stating that debt collectors will be in touch as my account is suspended due to failure to pay? It's paid off and the contract is cancelled?
CE
Chane E's update21 Sept 2022, 12:29
Reviewer Update
So I will no longer recieve invoices and SMSes stating that debt collectors will be in touch as my account is suspended due to failure to pay? It's paid off and the contract is cancelled?