FIX THE PROBLEM - don't just take my money!

1. We have been to 3 different Vodacom Stores in Durban and they have been NO help - full of lazy, rude keyboard artists.

2. We have called the: 1. Upgrades Line 2. Cancellations Line 3. Repairs Desk 4. IT Desk 5. Customer Care Line

For the past 13 months and NO ONE from Vodacom is prepared to help RESOLVE the issue and no one seems to understand that we need the core issue resolved and NOT the line just upgraded.

We have been trying to upgrade my father's cellphone number since July last year and every time we try to do it - it gives us as error message.

I have tried from multiple devices, using multiple browsers, as well as the app - and still it gives me the same issue. I have also tried logging in and processing a contract for my Dad online and then checking out - but still it gives me the same error message.

When we get hold of the contact numbers and outlets mentioned above - they all say that from their side, they are able to upgrade the line and there are no issues whatsoever.

There is obviously an issue with the online profile, possibly the backend coding/algorithms or something that needs to be addressed please. Almost like the backend profile needs to be deleted and renewed.

*Please can this be looked at and resolved BY SOMEONE FROM VODACOM who has an investigate, problem-solving braincell available, instead of just saying to us that you will do the upgrade for us?

I do not want to go into a store to do the upgrade, nor do I want to do it over the phone. I want to be able to do it online as my Dad is a pensioner, a covid-risk and its extremely inconvenient and unprofessional that something so simple cant be fixed properly.

My family have been loyal clients of Vodacom for more than 25 years (check your records). I want this problem to be fixed, not just the upgrade done.

*DO NOT BOTHER CONTACTING US IF ALL YOU ARE GOING TO DO IS TRY TO UPGRADE THE LINE FOR US - I WANT THS PROBLEM FIXED!*

And if you can't be bothered to fix the error message - I will cancel EVERY contract and phone that I have with you and move to your competitor.

Regards