JM
Joani M
1 reviews | Active since Jun 2012
28 Jul 2025, 11:07
FIX the issue!!!
This is yet another weekly complaint regarding the ongoing and extremely frustrating disconnection issues I'm experiencing here in Vierfontein.
A technician contacts me, the issue seems resolved for a day or two—and then it starts all over again. This morning alone, between 10:00 and 11:00, my connection dropped 16 times. This is simply unacceptable.
Why am I continuing to pay for a service that is clearly not being delivered reliably?
I expect a permanent resolution to this problem—not just temporary fixes. Please escalate this matter urgently.
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Replies (1)Vodacom's replyOfficial
28 Jul 2025, 12:04Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply28 Jul 2025, 12:04
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
