JM
Joani M

1 reviews | Active since Jun 2012

28 Jul 2025, 11:07

FIX the issue!!!

This is yet another weekly complaint regarding the ongoing and extremely frustrating disconnection issues I'm experiencing here in Vierfontein.

A technician contacts me, the issue seems resolved for a day or two—and then it starts all over again. This morning alone, between 10:00 and 11:00, my connection dropped 16 times. This is simply unacceptable.

Why am I continuing to pay for a service that is clearly not being delivered reliably?

I expect a permanent resolution to this problem—not just temporary fixes. Please escalate this matter urgently.

0
Replies (1)
Vodacom
Vodacom's reply28 Jul 2025, 12:04
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team