FIX the BANK CHARGE!

On the 27th of February I made a cash payment of R300.00 at vodacom Eastgate cashier name was Riyaaz. Surprise Surprise!! Direct Debit from Vodacom, failed payment, NICE!! Now I have BANK CHARGE??? Pinky Nene ( call centre agent) was sooo helpful she said she can't do anything about it cause I was 'suppose' to be told by RIYAAZ that even though I make a cash payment they will still debit me! OH so I'm so smart I made a payment anyway!! Rite!! I dnt care who should have said Wat!!! I want that charge taken care off!!!! Don't tell me who's fault it is....it's Vodacoms fault dnt pass the BULK fix it! <br>