AF
Aven F
1 reviews | Active since Oct 2019
11 Jun 2020, 08:39
FIX MY TERM DATES
I have tried now for 3 months correcting my contract term dates and have been unsuccessful. Please fix it now. This is unacceptable the way vodacom ***** money
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
11 Jun 2020, 11:13 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Jun 2020, 11:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
AF
Aven F's updateReviewer Update
11 Jun 2020, 11:14You always say that, yet no one ever contacts me. You wasting my time, I have been complaining about this for long already
AF
Aven F's update11 Jun 2020, 11:14
Reviewer Update
You always say that, yet no one ever contacts me. You wasting my time, I have been complaining about this for long already
Vodacom's replyOfficial
16 Jun 2020, 13:02Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we tried calling back again however could not reach you. Please note that your term dates have been amended, as requested. Regards Consumer Website Team
Best regards,
Vodacom's reply16 Jun 2020, 13:02
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we tried calling back again however could not reach you. Please note that your term dates have been amended, as requested. Regards Consumer Website Team
Best regards,
AF
Aven F's updateReviewer Update
16 Jun 2020, 15:47Thank you so much for all your help, as you know I have been struggling with the cancellations department for over three months on amending the term dates. I have spoken with the cancellations department earlier and they will take things further. Thank you once again for all the help.
AF
Aven F's update16 Jun 2020, 15:47
Reviewer Update
Thank you so much for all your help, as you know I have been struggling with the cancellations department for over three months on amending the term dates. I have spoken with the cancellations department earlier and they will take things further. Thank you once again for all the help.