GC
Gerrit C
1 reviews | Active since Dec 2018
20 Sept 2019, 15:39
Fix my fiber!!!!
So im just about on the point of canceling my 2 year contract due to you guys @ Vodacom are in fact bridge of contract. I have had my fiber line for 3months (free period) now. This last week has been horrible. From customer care right thru to connections. I have spent more on data this week than what my monthly uncapped fiber rental is working me out. U guys beter get my fiber running asap before u regret u had me as a customer.
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Vodacom's replyOfficial
21 Sept 2019, 11:19Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply21 Sept 2019, 11:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
26 Sept 2019, 10:01Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you have confirmed that your query is resolved. Regards, Consumer Website Team
Vodacom's reply26 Sept 2019, 10:01
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you have confirmed that your query is resolved. Regards, Consumer Website Team