FIX MY DEBIT ORDER DATE

I am writing to formally address an issue with my recent requests to change the date of my debit order to the last day of each month. Despite my efforts to resolve this over the phone, the requested adjustment has not been implemented.

On October 25th, I contacted your team to request this change. Unfortunately, nothing was updated following that call. I called again on October 31st and spoke with a representative named Makwena. She confirmed that the change would be made and assured me that the extra R100 charge app**** would be disputed. However, the issue persists, and the change has not been implemented.

I am disappointed by the delay and the inconvenience this has caused. Could you please ensure this matter is promptly resolved and confirm the changes to my debit order arrangement? I would also appreciate it if any associated fees could be adjusted accordingly.

Thank you for your attention to this matter. I look forward to receiving confirmation that my request has been addressed.