Fix My Contract!
I have been due for an upgrade since 9th October 2017, on Friday 13th October I requested transfer of ownership into my name which has been completed. On Saturday 14th I went to a different Vodacom closer to home to commence my upgrade, to be told the "upgrade" was not updated on my profile, the gentleman sent through a request for this to be rectified and told me this should be fixed by Monday (16th). I have phoned both Customer Care as well as your Upgrade line and have received two different stories ( one putting the blame on the gentleman who did my transfer). No one seems able to assist me and I don't understand why it takes this long as my sister who is with another network was able to do transfer and upgrade in one go? If this cannot be rectified I will be moving to another network.
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Replies (4)
Vodacom's replyOfficial
20 Oct 2017, 10:26Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply20 Oct 2017, 10:26
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
's updateReviewer Update
20 Oct 2017, 15:46"Will make contact in due course"....5 hours later and still no response.
's update20 Oct 2017, 15:46
Reviewer Update
"Will make contact in due course"....5 hours later and still no response.
's updateReviewer Update
23 Oct 2017, 08:50Thank you for fixing my upgrade issue - but I still get annoyed at the fact that I need to complain constantly to get something sorted.
's update23 Oct 2017, 08:50
Reviewer Update
Thank you for fixing my upgrade issue - but I still get annoyed at the fact that I need to complain constantly to get something sorted.
Vodacom's replyOfficial
09 Nov 2017, 21:04Dear Shelby Smit,
You're most welcome.
I do sincerely apologise for the manner in which your enquiry was dealt with and for any inconvenience caused.
Regards,
UW
Best regards,
Vodacom's reply09 Nov 2017, 21:04
Official
Dear Shelby Smit,
You're most welcome.
I do sincerely apologise for the manner in which your enquiry was dealt with and for any inconvenience caused.
Regards,
UW
Best regards,