Fix my account please

to whom it may concern,<br> <br> I canceled my vodacom contract at the store at mall@reds at the end of Dec 2015. it is now the end of Feb 2016 and my SIM is still under contract, calling service desk 082111 this morning and waiting over 20 min to be assisted and then being told that the forms were still not processed, and being transferred to the section that will be able to assist rectify the matter ...only to be disconnected....was very upsetting.<br> <br> now I'm sitting in a situation where I've payed double than what I've initially being paying Vodacom for the same amount of minutes...fixed my account please<br> <br> Sajidha