Fix my account - Contract *** still unresolved

<p>********** Contract ********** 383</p> <p>I J Adolph opened a data contact ********** 383 from Vodacom that cost me R448 per month I stipulated that it should be blocked when I reached my monthly limit this was done for the first 3 months and I have no issues with Vodacom.</p> <p>Then in Nov my payment went off for R1191.26 and I started to query what was the extra charge for.</p> <p>I then found out that Vodacom migrated to a new system and made my data account and open line without my consent on the same day I was told my bill was R7336.44 I was shocked.</p> <p> </p> <p>I then received a letter from Vodacom stating that they would credit my account with R3764.00 and also received another credit of R5012.34 on the 14/02/2017 this is **************** because they want me to pay for a product I never signed a contract for why should I pay the remaining balance?</p> <p>an account that Vodacom made a huge error on if the block on my data account was not removed by Vodacom my bill would have remained at R448 per month due to their negligence I now have a remaining bill of R5681.63 as at today 18/04/17</p> <p>Which I’m only liable to pay R2905.83 for below the balance of R 2775.80 is due for Vodacom to credit</p> <p>Nov 448.00</p> <p>Dec 448.00</p> <p>Jan 448.00</p> <p>Feb 523.83</p> <p>Mar 519.00</p> <p>Apr 519.00 </p> <p>I can’t believe that Vodacom calls me a valued customer and yet they trying to ***** me out of money that I’m not supposed to pay due to the fact that they fiddled with my account. I need this account to be rectified as soon as possible. The one who made my account and open line needs to take ownership of their mistakes and restore my account to the contract I signed for.</p> <p> </p> <p>I also logged numerous queries one was answered and the other closed as resolved with no resolution at all. Im paying for Data i cant use as im currently buying prepaid monthly since Dec for is going to give me the data im not using back?</p> <p> </p> <p>1- ********** 963089 This was the credit given a once-off gesture of goodwill, Vodacom will credit your account with the amount of R3,764.65 (REALLY)<br />1- ********** 326865 Opened again on the 09-01-2017 (most probably they will say resolved without giving me a reason for saying its resolved.)</p> <p>1- ********** ********** 5- Opened 14/02/17 closed no resolution</p> <p>1- ********** ********** Opened again 18-04-2017</p> <p> </p>