SC
Susan C
1 reviews | Active since Jan 2020
23 Nov 2021, 10:34
Fix my account
Fix my account. Whenever I try adding a additional line to my account online it duplicates a application and a new profile is opened. Isn't it suppose to be convenient to add a new line online without calling sales every single time? Kindly look into this as when I try adding a line it rather let me start a new application and I am an existing client. Also my credit score is perfect yet Vodacom advise I do not qualify . Poor service. I will list an alternative cellphone number below .
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
23 Nov 2021, 10:53Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply23 Nov 2021, 10:53
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
SC
Susan C's updateReviewer Update
25 Nov 2021, 14:26Good day, Yes I understand the 60 days application. But when I usually apply online it doesn't give me the option to add a line but instead to start a new application as a new customer. Kindly fix that for me so next time I don't have to do a new application from scratch. When entering my ID number it sends me to the new application form.
SC
Susan C's update25 Nov 2021, 14:26
Reviewer Update
Good day, Yes I understand the 60 days application. But when I usually apply online it doesn't give me the option to add a line but instead to start a new application as a new customer. Kindly fix that for me so next time I don't have to do a new application from scratch. When entering my ID number it sends me to the new application form.