KM
Khanyie M
1 reviews | Active since Jan 2014
11 Aug 2020, 10:20
Fix my account!!!!
I have 3 products with Vodacom Insurance R149 Fiber R680 Uchose flexi R125 In total that makes about R955. End of July I made a payment of R950, now I’m told I’m in arrears of R120. I called customer care an agent tells me it has something to do with insurance overcharging me, I call insurance people they hang up the line on me. Will I ever receive a happy service from Vodacom, just for once? Since my new insurance cover was updated in June, pro rate ended in June, will I be paying pro rate every month???? Please fix your nonsense before I even cancel everything and go to other providers for my fiber!
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Replies (3)
Vodacom's replyOfficial
11 Aug 2020, 10:47Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Aug 2020, 10:47
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
KM
Khanyie M's updateReviewer Update
15 Aug 2020, 11:314 days later no one from Vodacom insurance has contacted me!!! They don’t take me serious at all. Yet they quick to send me messages about Incorrect outstanding bill!
KM
Khanyie M's update15 Aug 2020, 11:31
Reviewer Update
4 days later no one from Vodacom insurance has contacted me!!! They don’t take me serious at all. Yet they quick to send me messages about Incorrect outstanding bill!
KM
Khanyie M's updateReviewer Update
26 Aug 2020, 06:13I DID NOT HAVE A DISCUSSION THAT CONCLUDED THAT THIS IS RESOLVED!!
I STILL RECEIVED A NOTIFICATION FROM VODACOM THAT IM BEHING WITH R120, IF THIS WAS RESOLVED “AS DISCUSSED” THEN WHY AM I STILL BEING TOLD IM BEHIND WITH MY PAYMENTS!!
THE ONLY LANGUAGE YOU UNDERSTAND IS HELO PETER COMPLAINTS, YOU CANT RESOLVE CUSTOMER’S PROBLEMS OUTSIDE SUCH PLATFORMS! I CANNOT WAIT TO CANCEL MY FIBER IN OCTOBER, and ILL NEVER TAKE ANY PRODUCTS WITH VODACOM EVER AGAIN!
I STILL RECEIVED A NOTIFICATION FROM VODACOM THAT IM BEHING WITH R120, IF THIS WAS RESOLVED “AS DISCUSSED” THEN WHY AM I STILL BEING TOLD IM BEHIND WITH MY PAYMENTS!!
THE ONLY LANGUAGE YOU UNDERSTAND IS HELO PETER COMPLAINTS, YOU CANT RESOLVE CUSTOMER’S PROBLEMS OUTSIDE SUCH PLATFORMS! I CANNOT WAIT TO CANCEL MY FIBER IN OCTOBER, and ILL NEVER TAKE ANY PRODUCTS WITH VODACOM EVER AGAIN!
KM
Khanyie M's update26 Aug 2020, 06:13
Reviewer Update
I DID NOT HAVE A DISCUSSION THAT CONCLUDED THAT THIS IS RESOLVED!!
I STILL RECEIVED A NOTIFICATION FROM VODACOM THAT IM BEHING WITH R120, IF THIS WAS RESOLVED “AS DISCUSSED” THEN WHY AM I STILL BEING TOLD IM BEHIND WITH MY PAYMENTS!!
THE ONLY LANGUAGE YOU UNDERSTAND IS HELO PETER COMPLAINTS, YOU CANT RESOLVE CUSTOMER’S PROBLEMS OUTSIDE SUCH PLATFORMS! I CANNOT WAIT TO CANCEL MY FIBER IN OCTOBER, and ILL NEVER TAKE ANY PRODUCTS WITH VODACOM EVER AGAIN!
I STILL RECEIVED A NOTIFICATION FROM VODACOM THAT IM BEHING WITH R120, IF THIS WAS RESOLVED “AS DISCUSSED” THEN WHY AM I STILL BEING TOLD IM BEHIND WITH MY PAYMENTS!!
THE ONLY LANGUAGE YOU UNDERSTAND IS HELO PETER COMPLAINTS, YOU CANT RESOLVE CUSTOMER’S PROBLEMS OUTSIDE SUCH PLATFORMS! I CANNOT WAIT TO CANCEL MY FIBER IN OCTOBER, and ILL NEVER TAKE ANY PRODUCTS WITH VODACOM EVER AGAIN!