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Daniella B

1 reviews | Active since Nov 2017

08 Dec 2017, 10:54

FIVE unresolved queries. Shocking service

CLUELESS call centre agents have not resolved FIVE queries over the space of a month. They cannot get an adress correct despite numerous calls. They have **** about service and sending urgent documents. They have also BILLED INCORRECTLY so are basically *****ING my money. Days have gone by with no resolve to refund!!

0
Replies (4)
Vodacom
Vodacom's reply08 Dec 2017, 11:15
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply08 Dec 2017, 13:38
Official

Dear client,

We thank you for bringing it to our attention and do apologise for the inconvenience.

Please refer to the email which we have sent for feedback on this correspondence.

Warm regards,

SS

DB
Daniella B's update13 Dec 2017, 10:34
Reviewer Update
Still no response or contact from Vodacom despite the email response from my side with all details and unresolved queries. WHAT DOES IT TAKE TO GET SERVICE FROM VODACOM?????????????????????
DB
Daniella B's update13 Dec 2017, 21:08
Reviewer Update
I am so furious I am in UTTER DISBELIEF at the incompetency. I have received three statements yet again (after begging for them for over a month) as requested to Vodacom. ALL THREE STATEMENTS HAVE DIFFERENT AND INCORRECT ADDRESSES ON THEM. This is about the 7th time I am requesting Vodcom to CORRECT their error on my address and over a month later they still cannot get this correct. I have emailed them NUMEROUS times with the address that should be displayed yet it seems too difficult to even copy and paste it from my email. I am also STILL waiting for my refund for the data bundle that was charged to my account IN ERROR I do not even know who to turn to anymore as this has been going on for a month now. it is WASTING MY TIME and MAKING ME FURIOUSSSSSSSSS