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Surajh S

1 reviews | Active since Feb 2019

04 Aug 2022, 17:10

Five Star rating for Vodacom's Pathetic customer service!

I signed up for Vodacom Fibre on 06 July 2022 & confirmed an installation booking for 29 July 2022.I took a day off work to be at home for the installation which did not happen as there was a no show.I called Vodacom 3 times on the day but was given silly excuses & promises to provide feedback but none recieved.On 01 Aug-22 I get a call from Vodacom fibre confirming another date for the installation being 04 Aug-22.Again I requested to work from home to accommodate & yet again a no show. I escalated to their call center & customer care & I'm still waiting for feedback! What a useless service provider, they should be ashamed of providing such pathetic service! I will be going back to my old service provider even if I have to live with LTE.

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Replies (1)
Vodacom
Vodacom's reply05 Aug 2022, 07:50
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team