aK
alex K
1 reviews | Active since Nov 2020
30 Oct 2021, 11:02
FIVE MONTHS OF PAYMENT AND NO INTERNET
Hi. Please note my internet is still not working. I have provided you with your proof of payment as requested and tried to do follow up throughout the week without respond. Should you find me not worth your time and my business not important to Vodacom please terminate the account. ITS BEEN MORE THAN FIVE MONTHS PAYING WITHOUT SERVICE.
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Replies (3)
Vodacom's replyOfficial
30 Oct 2021, 16:46Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply30 Oct 2021, 16:46
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
aK
alex K's updateReviewer Update
01 Nov 2021, 09:18Hi Sindi, My Account is still suspended and the ticket closed according to technical support. Its been five days after providing you proof of payment several follow up emails without respond.
aK
alex K's update01 Nov 2021, 09:18
Reviewer Update
Hi Sindi, My Account is still suspended and the ticket closed according to technical support. Its been five days after providing you proof of payment several follow up emails without respond.
aK
alex K's updateReviewer Update
05 Nov 2021, 11:22Good Day. Please note my line is still not working. Its three days contacting Technical Support. I've been told it is escalated and no one knows the current status. The line is intermittent and on wrong speed. My line 40mbs whilst i get 6mbs. They say someone will contact me and I've been waiting for the past three days.
aK
alex K's update05 Nov 2021, 11:22
Reviewer Update
Good Day. Please note my line is still not working. Its three days contacting Technical Support. I've been told it is escalated and no one knows the current status. The line is intermittent and on wrong speed. My line 40mbs whilst i get 6mbs. They say someone will contact me and I've been waiting for the past three days.