JM
James M
1 reviews | Active since Jan 2017
12 Jan 2017, 14:37
FIVE MONTHS
<p>Today marks five months … yes, FIVE MONTHS! … that I have NOT received my upgrade phone!</p>
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
12 Jan 2017, 15:57Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 Jan 2017, 15:57
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
JM
James M's updateReviewer Update
25 Jan 2017, 13:08I have received a call from a most helpful agent BUT HE CANNOT assist as his authority is limited ... "Retentions" will not release devices despite Vodacom re-initiating a contract without my approval - and certainly without the upgrade phone.
So sixth month into a contract with no phone.
It gets better ... Vodacom have now taken off my bank account (on debit order) MORE THAN THE INVOICE.
To be clear, for the past two months I have paid more than what is on their invoice; actually Vodacom have just taken additional money from my bank.
Are you being ********** as well?
JM
James M's update25 Jan 2017, 13:08
Reviewer Update
I have received a call from a most helpful agent BUT HE CANNOT assist as his authority is limited ... "Retentions" will not release devices despite Vodacom re-initiating a contract without my approval - and certainly without the upgrade phone.
So sixth month into a contract with no phone.
It gets better ... Vodacom have now taken off my bank account (on debit order) MORE THAN THE INVOICE.
To be clear, for the past two months I have paid more than what is on their invoice; actually Vodacom have just taken additional money from my bank.
Are you being ********** as well?
JM
James M's updateReviewer Update
26 Jan 2017, 09:49I withdraw my comment on incorrect billing. That is my error in reconciling accounts.
Vodacom invoicing and the debit order deduction from my account are equal and are correct.
In and amongst all the failures of Vodacom, this is not correct, and I apologise to Vodacom.
JM
James M's update26 Jan 2017, 09:49
Reviewer Update
I withdraw my comment on incorrect billing. That is my error in reconciling accounts.
Vodacom invoicing and the debit order deduction from my account are equal and are correct.
In and amongst all the failures of Vodacom, this is not correct, and I apologise to Vodacom.