First pay, then get the account

Despite numerous requests, we still do n place, but never get the account before the payment is deductedot get the account emailed to us timeously. Pay Vodacom first, then if you are lucky, maybe you'll get an account.. We have a debit order in place (compulsory), but never receive the statement before payment, generally only 1 to 2 weeks later. Unacceptable!!<br> Another bad point: again, despite requests, our email address is still incorrect! Just Tuesday we phoned again and corrected it, just to get on Wed an sms with the wrong address again.<br> Another bad point: every time you call Vodacom, they ask you for all your details. Then when the Vodacom \consultant\" transfers you to another department within the same Vodacom, you need to repeat all over again the same identifying info. Cannot this be recorded as the same call and therefore not needing all this repetition?<br> Another bad point: tried to register in Vodacom's web site. Continuously freezes and does not continue forward. What a waste of time!<br> Another bad point: everytime we call there is a long waiting period before answering. The excuse, always: that they are overloaded with calls. <br> Do I need to continue? Employ capable people!"