First month since being fored across to Vodacom, and it has been terrible

<p>I am not even going to lose my temper or get upset right now, simply state the facts and wonder if Vodacom has any sort of conscience knowing that their clientele has outgrown their capacity resulting in an absence of service.&nbsp;</p> <p>&nbsp;</p> <p>- my iPhone 6S stops working</p> <p>- take it in to Vodacom Ballito, only made it to the technician on 4th visit as every other time had a wait of no less than 30 minutes because they have TEN (not exaggerating) sales staff and ONE technician</p> <p>- finally get seen to and they cannot help me, take it to Gateway they say&nbsp;</p> <p>- go to Gateway, painfree at first&nbsp;</p> <p>- Gateway must send to Jhb but not to worry, only takes 7 days&nbsp;</p> <p>- phone taken in and noted as to be in damage free condition&nbsp;</p> <p>- 14 days later I eventually get through on phone they tell me that the phone is bent despite having been accepted as undamaged. All that was ever wrong with the phone is that it would not connect to a network. They tell me, to quote, 'we don't try fix them just replace it'. Ask for a damage report and quote to replace.&nbsp;</p> <p>- 4 days of trying to contact Gateway Vodacom with no answer - NOT ONCE&nbsp;</p> <p>- eventually go to Ballito and insisit they address the issue as they are Vodacom and Gateway will NOT answer their phone&nbsp;</p> <p>- they themselves try and are in disbelief at the fact that nobody answers the phones and that the adjacent store refuses to asisst by walking across the passage to ask somebody to answer the phone&nbsp;</p> <p>- Ballito tells me that Gateway is useless, please get in my car and drive 40km so I can get some sort of answer</p> <p>- arrive at Gateway on the Friday morning after no luck at Ballito&nbsp;</p> <p>- they ask me to come back and collect damage report which I do&nbsp;</p> <p>- send damage report to my insurance who assess and authorise claim on Friday evening&nbsp;</p> <p>- Monday morning, before I have had a chance to action the report that has only just been receieved due to Vodacom being USELESS, get an SMS to say the estimate is cancelled</p> <p>- get through to Gateway store on phone</p> <p>- they advise me that I took too long to action the quote and as such they rescinded it</p> <p>- their soultion: wait for the phone to arrive back from Jhb and then start the entire process over again&nbsp;</p> <p>&nbsp;</p> <p>Lack of service and/or capacity at its best. I am disgusted that you happily take my money as 90% of the people I encountered during my prolonged waits in your store, felt the same way I did. I was forced to move to you recently when Autopage sold out. I did not choose this yet here we are.&nbsp;</p> <p>&nbsp;</p> <p>Unaccpetable. I want this issue resolved immediately please. If I do not have resolution within 24 hours I will find your nearest corporate office and go and speak to whoever I find first. I am anything but impressed, you should all be ashamed of your lack of ethics.&nbsp;</p> <p>-&nbsp;</p>