SP
SA P
1 reviews | Active since Nov 2014
01 Nov 2018, 15:40
First airtime goes missing now data
First my airtime started going missing .It was reported to Vodacom ,they fixed it and cancelled all wasps . My data on another contract which I have with Vodacom on a wi fi router is now going missing .Today is the 1 of November and I used my data very sparingly and all of a sudden from 5 gigs I now have 1.4 gigs in just a matter of hours .My night surfer data went from 5 gigs to 2.99 gigs .I started noticing this already last month .What is going on Vodacom??? My wi fi sim number is ********** .Please block whatever is using all my data and please do a credit.
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Replies (2)
Vodacom's replyOfficial
01 Nov 2018, 16:14 Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Nov 2018, 16:14
Official
Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
01 Nov 2018, 17:08 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Dear Customer, please be advised that we were not able to make contact with you. Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply01 Nov 2018, 17:08
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Dear Customer, please be advised that we were not able to make contact with you. Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Regards Consumer Website Team
Best regards,