1 reviews | Active since Mar 2017

15 Mar 2017, 10:09

FIRECLOUD / VODACOM WRONGFUL DEBIT FIGHT

<p>First a ********** double debit , months to sort out......now going onto almost 2 years of fighting for a credit for a unit that has no functionality, never been used and a monthly debit for a service never received! <br />Empty promises and lies from Firecloud and Baobab Technologies and Vodacom!! Investigations confirmed by Vodacom Business Development M2M staff were completed in November 2016. <br />4 months later, still being debited, CORRECTION ******, and still getting the run around, emails blatantly ignored and NO feedback, but monies continue to be debited??!!!!<br />Why do you get customers to end up resorting to this measure in desperation??!!!</p>

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Replies (1)
Vodacom
Vodacom's reply15 Mar 2017, 10:15
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,