FIRECLOUD / VODACOM WRONGFUL DEBIT FIGHT
<p>First a ********** double debit , months to sort out......now going onto almost 2 years of fighting for a credit for a unit that has no functionality, never been used and a monthly debit for a service never received! <br />Empty promises and lies from Firecloud and Baobab Technologies and Vodacom!! Investigations confirmed by Vodacom Business Development M2M staff were completed in November 2016. <br />4 months later, still being debited, CORRECTION ******, and still getting the run around, emails blatantly ignored and NO feedback, but monies continue to be debited??!!!!<br />Why do you get customers to end up resorting to this measure in desperation??!!!</p>
Dear Customer,
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Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
