Fire Tobi and your call centre staff

Ferial Watson at your store in Strand Street Cape town, single handedly stopped me from being an ex Vodacom customer. After having my phone ****** I tried doing a sim swop via your STUPID Tobi, unfriendly customer care line and then *********** call centre staff that does not understand English. As I failed the authencation questions and I'm definitely not the first or going to be the last, you do not have a back up system besides advising clients to go to a Vodacom store. I told the consultant I am in a Vodacom store he still advised me to go to a Vodacom store, guess who passed English. My experience trying to get my number was more traumatic than the *******. Fire Tobi, invest in training real people that understands what a customer care line is all about. Your systems suck!