HH
Heili H
1 reviews | Active since Jan 2018
17 Feb 2022, 15:46
Firbre down for 3 DAYS!
Worst service ever! Logged call 8:17 on 15 Feb its now 17 Feb 15;35. 3 days later no Fibre. Call centre told me problem in area day 1 - there WAS NOT! The day 1 told me someone will come. Vuma told me they got no ticket. Vodacom only open my ticket today 50 hours later?!!!!! I called 3 times. Asked on Twitter for help - said escalated yesterday 9;17am. Im still waiting!! I told them I work from home, had to cancel meetings and cant work! All I get told each time we apologize.... Not the 1st time I had these problems with Vodacom! Luckily Im not on a contract anymore. Had enough.
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Replies (3)
Vodacom's replyOfficial
17 Feb 2022, 18:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply17 Feb 2022, 18:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
28 Feb 2022, 13:13Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. With regards to SR***, our records indicate that the matter was escalated to the Technical Support Team and configuration corrected. Regards Consumer Website Team
Best regards,
Vodacom's reply28 Feb 2022, 13:13
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. With regards to SR***, our records indicate that the matter was escalated to the Technical Support Team and configuration corrected. Regards Consumer Website Team
Best regards,
HH
Heili H's updateReviewer Update
03 Mar 2022, 09:34The Tech Team came out after 7 days to fix cause your Fibre support at *** does not know how to help customers. 1st told me problem in my area, Which was a lie, everyone around me is with Vumatel they were ALL ON. Called almost every day. Escalate means nothing to Vodacom still took over 7 days. Nicole Sindisiwe Khambula closed my ref on 22/2/22 cause she used the INCORRECT Rooter Serial number to reset and that Rooter was on - IT WAS NOT MINE, she never confirmed with me if my line was on. JUST CLOSED MY REF! One of your Techs help us, cause of our Facebook complaint at least he called us and helped. I cancelled my Fibre thank you. Im going over to RSAWEB. I work from home and cannot wait 7 days for Vodacom to come and fix my line.
HH
Heili H's update03 Mar 2022, 09:34
Reviewer Update
The Tech Team came out after 7 days to fix cause your Fibre support at *** does not know how to help customers. 1st told me problem in my area, Which was a lie, everyone around me is with Vumatel they were ALL ON. Called almost every day. Escalate means nothing to Vodacom still took over 7 days. Nicole Sindisiwe Khambula closed my ref on 22/2/22 cause she used the INCORRECT Rooter Serial number to reset and that Rooter was on - IT WAS NOT MINE, she never confirmed with me if my line was on. JUST CLOSED MY REF! One of your Techs help us, cause of our Facebook complaint at least he called us and helped. I cancelled my Fibre thank you. Im going over to RSAWEB. I work from home and cannot wait 7 days for Vodacom to come and fix my line.