Firbe needed ASAP

On the 29th of September i ordered Fibre from Vodacom. I received an email with a ref nr *** congratulating me that my order had been placed. Then i received an order number SO*** on the same day. Vodacom said i can expect to receive the router within 3 days, after a week of not hearing anything from them i foned them and i was to that my order was declined without anyone informing me why or when? So today i placed another order ref nr *** and the order was placed but no banking details were asking (for an invoice) all i had to supply was my physical address? And once again i was told that i will receive a router within 3 days? Can someone at Vodacom please tell me when i will receive my fibre router as well as when my internet will be synced? There is already a Fibre line so no reason for anybody to install a fibre line. Thank you