Finrite, Vodacom insurance supplier dont do their work

Vodacom you must get a new insurance company. I am still waiting for feedback regarding my phone that was sent in on 19 February. 2019 Your Repair centre were done with the quote on 25 February 2019 - job number ********** 0

To date no one has contacted me even after trying to phone (their lines arent working) I e-mailed them, ********** and also no response. I complained to your call centre and they cant help either.

I think it is very unfair that your employees should take the hammering from clients because of a useless insurance provider

Please can this be addressed so I can get my repaired phone back or a new phone?