1 reviews | Active since Feb 2019
Finrite Insurance from Vodacom!!
VODACOM & FINRITE! ? Vodacom apparently saw it fit to appoint Finrite and not using Cellsure anymore! What a ridiculous disappointment. I have an approved claim which was confirmed on 29 January 2019. Since then after numerous phone calls (holding for up to 7 hours!!!!!!!!) and emails, even to Vodacom complaints NOBODY ANSWERS OR REPLIES!!!!!! The company awaiting to repair the device are now threatening me with certain costs to be paid. Why do I have insurance with Vodacom if the can’t produce????? Cellsure was so professional and sufficient. Please don’t tell me there’s a back log..... it’s been a month now. Whoever decided to appoint Finrite are so Finwrong. They are utterly unprofessional!! Consultants at Vodashops are even assisting me and they also get no response. Phones aren’t answered and no emails rep**** to!!! ??♀️??♀️??♀️ I need this resolved as in yesterday.
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team