FINRITE AND VODACOM INSURANCE - A BIG NO

After completing a change of cover form for vodacom insurance in October 2020 they went and instead of changing my insurance cover they added a whole new cover.

I have now been paying for 2 covers for the same device 7 months. After numerous calls and emails since november 2020, going into a vodacom shop twice, having 5 consultants from vodacom and vodacom insurance call me THEY HAVE STILL NOT REFUNDED ME AND THEY ARE STILL CHANGING ME FOR 2 COVERS

vodacom says its finrite their insurance provided,. Fin rite says its vodacom that hasn't processed the refund. Every time I cancel again they can see I did phone them months ago and they will just escalate the issue. You have escalated it for 5 months now..... Terrible service and NOT RECOMMENDED at alll