1 reviews | Active since Feb 2017
finished my money recharging
Vodacom did not send any notification that they were having network issues yesterday. I kept recharging and my bundles and airtime kept getting depleted. I find this unacceptable. I also believe i should be compensated. As I did not use any of the data and airtime.
Please can you help me get compensated with data bundles or airtime. Because they should have sent some sms to all Vodacom users that they are having network issues. Also when I call their customer care number they cut the call.
Please help.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Malakhiwe Stifolo,
Thank you for your patience.
I've responded to you via SMS with feedback.
Regards,
UW
Dear Malakhiwe Stifolo,
Thank you for your patience.
I've responded to you via SMS with feedback.
Regards,
UW