YM
Yurishka M
1 reviews | Active since Jun 2019
08 Nov 2022, 15:54
F***ing *******!!!!!
Pathetic! *******! Dishonest! This is the 3rd Hallo Peter review. Every time I get a reply that Vodacom will contact me. Since August I had to phone Vodacom 3 times because they do not get back to me as promised. I then stay on the line for 30 to 40 min being transferred to incorrect departments. I then get a Reference number after explaining my situation to 3 different departments. Then I recieve a sms to say that the problem was resolved which is not the case. In 2019 I opened a contract for 3 years!!! Dur to covid I fell behind on payments. I then contacted Vodacom to arrange for payment. In May 2022 the Contract was 3 tears old however I made the last payment in the beginning op August with the payment arrangement I made. Vodacom phoned me in July to say when I make the last payment beginning of August I must phone Vodacom to change my number to a Pay as You Go. When I phoned Vodacom to do so, I was informed that Vodacom extended my contract without my knowledge and permission. I could not afford the Contract in the first so who gave permission to extend the contact??? Now I started receiving invoices for the amount of R960. That is MORE than what my monthly installment was originally!!!!! Ontop of that my phone number was suspended so I can not use my number! I CAN NOT AFFORD TO PAY THIS SO WHY DID VODACOM EXTEND THE CONTRACT?????? You better unsuspend my number and make it a pay as you go cause I did not sign or give any permission to extend the **** contract I could not afford in the first place. You are *******!!!!
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Replies (3)
Vodacom's replyOfficial
09 Nov 2022, 08:20 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Nov 2022, 08:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
09 Nov 2022, 08:47Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly contact our accounts team on ***(free call from Vodacom sim) Mon – Fri 08:00 – 17:00 Sat 08:00 – 13:00 Sun 09:00 – 13:00 for further assistance. Our accounts team would be able to assist with any payment arrangement requests.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly contact our accounts team on ***(free call from Vodacom sim) Mon – Fri 08:00 – 17:00 Sat 08:00 – 13:00 Sun 09:00 – 13:00 for further assistance. Our accounts team would be able to assist with any payment arrangement requests.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Nov 2022, 08:47
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly contact our accounts team on ***(free call from Vodacom sim) Mon – Fri 08:00 – 17:00 Sat 08:00 – 13:00 Sun 09:00 – 13:00 for further assistance. Our accounts team would be able to assist with any payment arrangement requests.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly contact our accounts team on ***(free call from Vodacom sim) Mon – Fri 08:00 – 17:00 Sat 08:00 – 13:00 Sun 09:00 – 13:00 for further assistance. Our accounts team would be able to assist with any payment arrangement requests.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
YM
Yurishka M's updateReviewer Update
10 Nov 2022, 11:19And again Vodacom phone to ask me for money!!! I do not owe Vodacom money so I will not pay anything. Vodacom extended my contract without my permission yet they said because I could not pay in Covid and was in brigde of the contract they had to extend my contract. Again... NO one explained this and again I was not made aware of this. Its not my fault that Covid happened and I could not pay. I did the right thing and made a payment arrangement to pay off the money I owed. I COULD NOT AFFORD THE CONTRACT THEN SO WHY EXTEND A CONTRACT A CLIENT CANT AFFORD. FIX this Vodacom cause I can not pay / afford the contract YOU extend! Go back to all the recordings Vodacom haf with me from August 2021 till September 2022 and you will hear that Vodacom never informed me about a extended contract. They told me I can go to a Pay as You Go the moment I pay my last installment in August. Stop being *******!!!!!
YM
Yurishka M's update10 Nov 2022, 11:19
Reviewer Update
And again Vodacom phone to ask me for money!!! I do not owe Vodacom money so I will not pay anything. Vodacom extended my contract without my permission yet they said because I could not pay in Covid and was in brigde of the contract they had to extend my contract. Again... NO one explained this and again I was not made aware of this. Its not my fault that Covid happened and I could not pay. I did the right thing and made a payment arrangement to pay off the money I owed. I COULD NOT AFFORD THE CONTRACT THEN SO WHY EXTEND A CONTRACT A CLIENT CANT AFFORD. FIX this Vodacom cause I can not pay / afford the contract YOU extend! Go back to all the recordings Vodacom haf with me from August 2021 till September 2022 and you will hear that Vodacom never informed me about a extended contract. They told me I can go to a Pay as You Go the moment I pay my last installment in August. Stop being *******!!!!!