Finding it impossible to cancel my contract

<p>I had a 24 month contract with Vodacom which was meant to end in January 2017, however I was relocating overseas in August 2016 to study and got in contact with Vodacom to prematurely cancel my contract and pay whatever penalties were imposed.</p> <p> </p> <p>I got the cancellation quote fairly quickly but this is when things became extremely disappointing. After forwarding the completed cancellation form, together with proof of payment (made during July 2016), I had to call Vodacom about 4 times a week to check what was happening with the process. Every time I spoke to a new consultant, it was as if we were starting off from scratch. Nobody could tell me why my cancellation was not being processed. This dragged on until mid August when I was assured that everything was cancelled.</p> <p> </p> <p>Fast forward to September and I receive another invoice from Vodacom for the contract that was meant to be cancelled. I've since tried speaking to their online service agents and sent a mail to the customer service team without a response in 3 days. I now live in another country and have no way to physically go into a branch - not that this seems to help anyway.</p> <p> </p> <p>I am extremely frustrated at this entire process and cannot believe how difficult Vodacom are making this. You would think that for a company of this size, they would have a fairly efficient cancellations process. Instead, I get the overwhelming sense of ambivalence over leaving customers and perhaps worse, a strong lack of incompetence in handling this. I hope that by bringing greater attention to this on a platform like hellopeter, someone from Vodacom will take note and contact me and that future customers of Vodacom can benefit from the terrible experience that I have had with them.</p>