FINANCIAL LOSS

I recharged airtime twice on Thursday 21 September 2017, R45 and again R45. I did not make any calls but rather bought 100 MB data at R13. To my surprise my airtime is all gone and the data was still there.

I called voda customer care on 111 and unfortunately did not get a satisfactory feedback. The feedback I got was that i'm subscribed to a R10 WASP daily subscription which apparently activated on 9 September 2017.

I've never subscribed to such, and when I asked the consultant what happens if I ignore messages regarding subscriptions, her response was that i automatically get subscribed.

It is totally ridiculous that i get subscribed without giving any consent. Where is POCDATARA is such instances. Vodacom has an obligation to protect its customers from being exposed to such ********** activities.

How does Vodacom allows the unauthorised subscription of its customers without their consent?

I had heared the rounds about Vodacom taking airtime and data from customers a couple of weeks ago and took it light because it had not happen to me. I may decide to switch to another network provider but it does not resolve the issue that customers including myself are being de*****ed at the watch of the Network Provider.

I humbly request a constructive feedback and resolution to this matter from Vodacom.

Regards Phila Vilakati **********