Finance removed from account

<p>Having reached the upgrade date on two of the contracts my mother has with Vodacom, she went in to process the upgrade the same way she has done for the last 10-12 years.<br />She was promptly informed that she will have to pay in an amount of R9500 to upgrade to the new iphone as she longer has a finance option on her profile?!</p> <p>According to the store staff, this is because there was a debit order or two that was sent back.</p> <p>There were always rectified immediately and there was never a time where the account was behind.</p> <p>It is shocking that, as a long time loyal customer, this is something that just gets shrugged off. Why not inform your customers of this apparent policy change?<br />This is not acceptable and I would like this to be escalated to find an amicable resolution as quick as possible, or our average of R2500 a month bill will be going to a different provider very soon.</p>