CP
Charmaine P
1 reviews | Active since Apr 2010
22 Nov 2020, 12:08
Finance indicator to be unticked
We were just at the Makro store in Strubensvalley to do an upgrade on my husbands 2 contracts. Only to be told that he isnt allowed due to him being under debt review this was NEVER communicated with us when we went under debt review TWO YEARS ago. The vodacom contracts are NOT under the debt review. We need the finance indicator to be unblocked on his profile immediately, Vodacom is quick to use the money that we pay monthly (irrelevant on the cost) and now we cannot do the ugprade. Please can someone advise on this situation urgently.
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Replies (4)
Vodacom's replyOfficial
22 Nov 2020, 13:49 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 Nov 2020, 13:49
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
CP
Charmaine P's updateReviewer Update
23 Nov 2020, 13:59No one has called me yet, please this is urgent!
CP
Charmaine P's update23 Nov 2020, 13:59
Reviewer Update
No one has called me yet, please this is urgent!
CP
Charmaine P's updateReviewer Update
24 Nov 2020, 14:53I have a service request number: ***
PLEASE PLEASE can someone assist on this, it is very urgent
PLEASE PLEASE can someone assist on this, it is very urgent
CP
Charmaine P's update24 Nov 2020, 14:53
Reviewer Update
I have a service request number: ***
PLEASE PLEASE can someone assist on this, it is very urgent
PLEASE PLEASE can someone assist on this, it is very urgent
CP
Charmaine P's updateReviewer Update
25 Nov 2020, 13:41thank you for your reply, i have called and after the 9th call someone assisted me. I have explained what was needed, if you spent time TALKING to customers instead of just sitting on the website, you would have heard what needed to happen. I have 5 other customers that are under debt review and have been assisted by vodacom to remove finance indicator as the credit was given before hand.
CP
Charmaine P's update25 Nov 2020, 13:41
Reviewer Update
thank you for your reply, i have called and after the 9th call someone assisted me. I have explained what was needed, if you spent time TALKING to customers instead of just sitting on the website, you would have heard what needed to happen. I have 5 other customers that are under debt review and have been assisted by vodacom to remove finance indicator as the credit was given before hand.