Finance department two ladies were cold and has no value for a customer

So ever since I got a cellphone 1999. I have used Vodacom. 20 years. I have had no issues. So I took a contract where it went on default (my fault) so I rectify that by calling Vodacom and do the payment, request for it to be re instated. May passes no debit order. I call call centre they can't pick it up, go to Vodacom shop they can't pick up the contract in question. Instead they tell e am due for upgrade on the other contract. Finally given accounts number. 1st consultant could pick up account and payment in April. But when I ask why debit order was not reinstated, she puts me on hold and next thing call done I must rate the consultant and Vodacom. Took my time and rated I call again, next consultant why was I not reinstated, told can't speak for the other consultant but it was reinstated today. It was supposed to be installed manually in April. Again I have to ask what does this mean now because I am just a customer who needs to get her credit profile in order. You will be debited from June. Was not even told how much because there is May and June. I am sorry Vodacom, your finance department has two cold ladies, who do not value customers. The cancellation dpt could not pick up contract but the gentlemen from there will escalate so I can cancel and no upgrade will be done for the other contract sorry Voda