SW
Susan W

1 reviews | Active since Nov 2012

09 Mar 2016, 08:40

Finally some good service

The past two months have been hell where I was having issues with so many service provides. You pay people for a service and then they make you feel like they doing you a favor. Vodacom debited the incorrect amount on the 1st of march. They debited too little. I got the automated voice call to say i must pay as my account is behind. It is weird because if i have a debit order with Vodacom that should not happened. I phoned and they sorted it out. Instead of adding the amount to next months account they credited my account making my balance 0 - because of a technical mistake they made. That is awesome. Usually i would be blacklisted by now even if it was not my mistake. That is how terrible the service sector is. So it was really refreshing to actually get helped. Thank you.

0
Replies (1)
Vodacom
Vodacom's reply09 Mar 2016, 09:03
Official
Hello svonwielligh,

We are glad to hear of the service that you received.

Great service goes a long way in improving the customer experience and we will always strive to achieve this. Thank you for your continuous support.

Regards
Consumer Website Team