Finally resolved

After waiting more than 3 weeks for my query to be resolved and countless follow up mails/calls (see previous Hellopeter complaint 21/08/15 after originally sending in a complaint on 14/08/15), I received a call from Randall who actually wanted to resolve my query. He listened to the number of things that had gone wrong since signing the new contract and understood my frustration whereas the other person I was dealing with & was waiting for a response from had no empathy or any real interest in assisting me and left me more frustrated each time I tried to reach her. Randall corrected the errors and made up for my disappointment within a 24hr period <br> <br> Thank you - wish they hired more staff like you!