FINALLY - IMPRESSED
After a very bad and disappointing 2 weeks FINALLY received the best service at Vodacom Century City. Was privileged to meet Umaar. He did a number of things that some staff and management at this particular store lacks. 1 - He listened 2 - He did not over promise but definitely over delivered 3 - He was friendly 4 - Did what he could to assist 5 - Acted on assisting with the problematic device and was honest in his findings.<br> Umaar like I told you in store, where have you been??!! :) I walked out of the store HAPPY and content (even though the problems with the device is not 100% sorted yet), you excelled at customer service. Keep up the awesome work! You are definitely an asset to Patrick's store! Eesa Gamieldien assisted very well as well but I expected nothing less as he has worked for me before, and the great thing was that he works for Samsung yet assisted to the best of his ability with my LG G3 device! I give compliments where they are due.... Thank you Umaar and Eesa! (Hope you know that I would not want to deal with anyone else but you guys going forward :) )
We are glad to hear of the service that you received.
Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition.
Regards
Consumer Website Team
Best regards,
We are glad to hear of the service that you received.
Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition.
Regards
Consumer Website Team
Best regards,
