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Nombulelo N

1 reviews | Active since Jul 2025

23 Oct 2025, 19:12

Finally free from Vodacom

I'm here with an update about my case with Vodacom and is has finally been resolved, thanks to my relentless desire for justice and to the National Consumer Commission. After many failed attempts to get vodacom to cancel my contract as per our agreement I went to the National Consumer Commission and they resolved my case and ordered vodacom to cancel, they were blocked from debting from my account, were told not to touch my credit record and were told to refund all the money they debited from the date they were supposed to cancel my account initially. After nearly a month of them not refunding to my money I threatened with legal action, then miraculously the money came into my account. All the best to those dealing with these ****** it's going to be a long and rocky road if you can't stand up to them. And thanks to Hello Peter for the platform.

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Replies (2)
Vodacom
Vodacom's reply24 Oct 2025, 09:46
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team  

Best regards,

Vodacom
Vodacom's reply24 Oct 2025, 10:10
Official
Dear Nombulelo, 
 
We are glad to hear of the service that you received. 
 
Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition. 
 
Regards 
Vodacom Consumer Website Team 

Best regards,