Finalization from VODACOM

I wrote a review about 2/3 weeks ago and I'm still fighting with Vodacom. I was offered a combo to stop me from canceling my contract. I ask them to process and was told the phone wasn't in Stock. Then I was told the phone was discontinued. I asked them to offer me something similar and that's where this whole drama began. I have spoken to about 12 cancelation agents now, who all promised to sort it out and phone me back. Nobody does. After my review on hello Peter, shafief of Vodacom phoned me, listened to my story and said he would look into it and get back to me. He got a lady to phone me, and the offer she made me wasn't satisfactory at all compared to what I was offered the first time. She said she would get back to shafief to see what he could come up with and phone me back. That was about 3 weeks ago and I've heard nothing. I still contact cancelations almost daily and nobody gets back to me. I also found out the discontinued phone is available on a R199 contract at Vodacom. Then I get told the package is not available anymore, although it was when I was offered it, because Nokia was trying to get back into the market,hence the special. Then I get told cancelations can't do combo deals because there's 19 of the discontinued phone in Stock. I called on Thursday last week and a lesego in cancelations told me I should be given the deal I was offered so she would push through the upgrade but couldnt find anybody to override the system as they were all gone for the weekend but she would do it first thing Monday morning and phone me at 9am.i phoned the afternoon 4 times, first person told me they don't no her, second person said they no her and would tell her to phone me as she was on lunch. Third person said she sits rite next to her, but she was on a call and 1 on hold, she sincerely promised to get her to phone.its Tuesday afternoon and I've heard nothing. How stupid does Vodacom think I am. Even shafiek that is suppose to make bad reviews good, bothered to follow up. PLEASE CAN SOMEBODY FROM VODACOM PHONE ME AND INFORM ME AS TO WHAT THEY GOING TO DO ABOUT MY PROBLEM OR TELL ME THEY NOT INTERESTED IN KEEPING CUSTOMERS HAPPY,EXCEPTIONALLY GOOD CUSTOMERS. ALL I WHAT IS FINALIZATION, PLEASE