Final Follow-Up on Contract Cancellation and Refund – Immediate Action Required

Dear Vodacom Customer Care,

I am writing to follow up urgently regarding the cancellation of my contract and the refund for the past three months, which remains unresolved despite numerous attempts on my part.

On 24 June 2025, your courier (RAM) successfully collected my router. I was informed before collection that the contract cancellation and refund would be processed within 24–48 hours. It has now been almost two weeks since the pickup, and yet:

I have not received my refund for the past three months, as I was told would happen immediately after the collection of the package, and I would not have a pay any extra fees for cancellation due to the router being faulty, as I also stated in my first review.

My contract remains active.

I have received no call from your sales or cancellation department, despite multiple follow-up calls from my side.

Your consultant today confirmed that my contract is still not cancelled.

I have comp**** with every step required from my side, including ensuring the router was picked up promptly. My debit order went off every month without fail — yet I now find myself chasing Vodacom for answers and action.

This delay is unacceptable. I demand that this matter be resolved today, not a day later. I expect:

Written confirmation that my contract has been fully cancelled.

Immediate processing of my refund for the last three months.

A formal apology for the poor service and lack of communication.

If I do not receive feedback by end of business today, I will be escalating this matter to the Consumer Protection Office and any relevant ombudsman.

Kindly treat this matter with the urgency it deserves.

Sincerely, Elsonia Ryck *** I***-6